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How are we doing? Seriously, we want to know...
When was the last time you asked your customers their opinion? When was the last time you acted on it? I have seen it in grocery stores. A board with a place for PUBLIC customer comments and PUBLIC employee responses below.
"Hey, I don't like your new sodas. I want the old ones back!" -- Fred
"Hi Fred, we've had issues getting that soda from the supplier but we will work twice as hard now to get it" -- Soda Manager.
You know that YOU like to be listened to. Don't your customers? Throw away your old "Suggestion Box" and build one online or put up a board in your office and use those comments to make yourself better!